WhatsApp Shared Team Inbox for Customer Support
Stop sharing phones or scanning QR codes. Bring all WhatsApp, Instagram, and Facebook conversations into a single desktop viewport. Help your agents close leads 10x faster with integrated AI.
Take the Team Inbox for a Test Drive
Click agent assignments, generate replies using simulated AI, and experience the UI in real-time.
Everything You Need to Automate Customer Success
Empower your support and sales team with intelligent multi-agent routing, integrated AI assistance, and total customer privacy.
Unified Inbox Dashboard
Consolidate customer message streams from WhatsApp API, Instagram DMs, and Facebook Messenger into one view. No orphan conversations.
Smart Agent Routing
Assign conversations manually or setup automated routing parameters to balance workflow queues across support departments instantly.
AI Suggested Replies
Generate context-appropriate answers dynamically in the text area based on user ticket histories. Review, insert, and send in 1-click.
Transform Message Tones
Improve message copy drafts. Rephrase drafts instantly to sound highly professional, friendly, or compact before dispatching.
Private Internal Notes
Discuss issues directly on the client timeline. Leave private mentions and agent coordination notes completely hidden from customers.
Customer Number Masking
Secure business data. Mask client telephone numbers from agents to protect databases, reduce information leakage, and enforce compliance.
Build Better Collaborations Behind the Scenes
Enable your agents to coordinate on customer issues in real-time. Share labels, leave private internal instructions, and track agent activity logs without switching windows.
Prevent Collision & Duplicate Replies
See who is viewing or replying to a chat in real-time to avoid sending overlapping answers.
Assign Shared Tags & Filters
Classify contacts using global tags like "Refund" or "VIP Inquirer" so any agent can search and filters queues.
Grow Your Business on Solid Numbers
See how adding a multi-agent Shared Inbox affects key business performance indicators. By automating drafts and routing chats instantly, teams respond faster and keep customers happier.
AI drafting tools and canned templates help agents resolve customer queries in seconds.
Multiple support agents work simultaneously under a single profile number.
Shared visibility prevents messages from slipping through shifts unhandled.
Scale collaborative customer support with a unified WhatsApp CRM. Resolve repetitive queries instantly with an AI WhatsApp agent, handle high-volume phone calls with AI voice call agents, and assign remaining tickets dynamically through the WhatsApp chatbot builder.
Got Questions about the Shared Inbox?
Find answers to common questions regarding multi-agent setup, privacy masking, and omnichannel customer communication.